Frequently Asked Questions
Everything you need to know about shopping with Snag.
How do I determine the right size for me?
We provide a comprehensive sizing guide on every product page. Since our fits are designed to be true-to-size, we recommend taking your standard measurements and comparing them against our chart for the most accurate fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Exchanges are free of charge, while returns for a refund may incur a small processing fee depending on your location.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your items sooner. You will receive a tracking link via email as soon as your order leaves our warehouse.
Are your materials sustainably sourced?
Quality and ethics are at our core. We partner with certified manufacturers to ensure our fabrics are sourced responsibly, focusing on organic cotton and recycled blends whenever possible to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team or using the link in your confirmation email.